Privacy Policy

Last updated: 03.07.2026

Travione Global respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our websites, contact us, request a travel offer, book a tour, use our services, or interact with us through social media and digital platforms.

This Privacy Policy applies to the services provided under the Travione Global brand, including private tours, faith and heritage tours, cultural travel programs, VIP transfers, travel planning, accommodation coordination, guiding services, reservation support, corporate travel communication, digital marketing and social media communication.

1. Who We Are

For the purposes of this Privacy Policy, the data controller is:

Brand: Travione Global
Legal Company Name: Travione Global Turizm Taşımacılık Sanayi Ve Ticaret Limited Şirketi
Address: Siteler Mah. Doğan Demircioğlu Cad. No:27 İç Kapı No: 1 Pamukkale/Denizli
Email: info@travioneglobal.com
Website: https://travioneglobal.com
Tour Website: https://tour.travioneglobal.com

For any questions regarding this Privacy Policy or your personal data, you may contact us at info@travioneglobal.com.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identity and Contact Information

This may include your name, surname, email address, phone number, country, city, company or organization name, and other contact details you provide to us.

Travel and Reservation Information

This may include your travel dates, number of travelers, tour preferences, route preferences, hotel preferences, airport transfer details, special requests, booking details, and communication related to your travel program.

Payment and Billing Information

This may include billing details, payment status, invoice information, deposit information, transaction references, and accounting records. We do not intentionally store full credit card details on our own systems unless required for a specific lawful and secure business process.

Passport and Travel Document Information

Where necessary for accommodation, insurance, official travel arrangements, legal requirements, or reservation processes, we may request passport, identification, or travel document information.

Special Requests and Preferences

You may voluntarily provide information such as dietary preferences, accessibility needs, mobility requirements, or other details relevant to your travel experience.

Because some of our programs may relate to religious, cultural or spiritual heritage, you may also choose to share information about your group, community, parish, institution or travel purpose. We do not require you to disclose religious beliefs to use our services. Any such information is processed only when voluntarily provided and only to the extent necessary to prepare or deliver the requested travel service.

Website and Technical Data

When you visit our websites, we may collect technical information such as IP address, browser type, device information, operating system, pages visited, date and time of access, referral source, and website usage data.

Social Media and Communication Data

When you interact with us on platforms such as LinkedIn, Instagram, Facebook, WhatsApp, email or other communication channels, we may process messages, comments, inquiries, profile information visible to us, and communication records.

3. How We Collect Personal Data

We may collect personal data directly from you when you:

• Fill out a contact or reservation form.
• Request a travel offer or itinerary.
• Contact us by email, phone, WhatsApp or social media.
• Book a tour, transfer, hotel, guide or travel service.
• Subscribe to updates or marketing communications.
• Interact with our websites or social media pages.
• Communicate with our team before, during or after a travel service.

We may also receive limited personal data from business partners, travel agencies, hotels, guides, transport providers, payment providers, online platforms, social media platforms or other third parties involved in the delivery of the requested service.

4. Why We Use Your Personal Data

We may use your personal data for the following purposes:

• To respond to your inquiries and requests.
• To prepare travel proposals, offers and itineraries.
• To organize tours, transfers, accommodation, guiding services and travel programs.
• To manage reservations, bookings and customer support.
• To communicate with you before, during and after your trip.
• To provide personalized travel planning and service coordination.
• To issue invoices, process payments and maintain accounting records.
• To comply with legal, tax, regulatory and administrative obligations.
• To improve our websites, services and customer experience.
• To protect the security of our websites, systems and business operations.
• To manage social media communication and digital marketing activities.
• To send promotional communications where permitted by law or where you have given consent.

5. Legal Basis for Processing

Depending on the nature of the interaction and applicable law, we may process your personal data on one or more of the following legal bases:

• Performance of a contract or steps taken before entering into a contract.
• Compliance with legal obligations.
• Our legitimate interests, such as responding to inquiries, managing business operations, improving services and protecting our systems.
• Your consent, where required, especially for certain marketing communications or sensitive information voluntarily provided by you.

Where processing is based on consent, you may withdraw your consent at any time by contacting us.

6. Sharing Personal Data with Third Parties

We may share your personal data only where necessary and appropriate with:

• Hotels, accommodation providers and reservation partners.
• Licensed guides, tour leaders and local service providers.
• Transportation companies, drivers and transfer providers.
• Travel agencies, destination management partners and tour operators.
• Insurance providers, where travel insurance or related services are requested.
• Payment processors, banks, accountants and financial service providers.
• IT, hosting, email, CRM, analytics, website and communication service providers.
• Social media and digital marketing platforms, where relevant to your interaction with us.
• Public authorities, regulators, courts or law enforcement bodies where legally required.

We do not sell your personal data.

7. International Data Transfers

As a travel company providing services to international guests and working with global technology platforms, your personal data may be processed or transferred outside your country of residence.

Where such transfers occur, we take appropriate steps to ensure that your personal data is handled securely and in accordance with applicable data protection requirements.

8. Social Media and Third-Party Platforms

We may use third-party platforms such as LinkedIn, Instagram, Facebook, WhatsApp, email providers, scheduling tools, social media management tools and analytics services to communicate with customers and manage our digital presence.

Your use of these platforms is also subject to the privacy policies and terms of the relevant platform. We encourage you to review their privacy policies to understand how they process your data.

9. Cookies and Website Technologies

Our websites may use cookies and similar technologies to:

• Ensure the website functions properly.
• Improve website performance and security.
• Understand visitor behavior and website usage.
• Support analytics and marketing activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our websites.

10. Marketing Communications

We may send you information about our tours, travel programs, offers, updates or related services if:

• You have requested such information.
• You have previously used our services.
• You have given consent.
• We are otherwise permitted to do so under applicable law.

You may opt out of marketing communications at any time by contacting us at info@travioneglobal.com or by using the unsubscribe option where available.

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including service delivery, customer communication, legal compliance, accounting, dispute resolution and business recordkeeping.

Retention periods may vary depending on the type of data, the nature of the service, legal requirements and legitimate business needs.

When personal data is no longer needed, we will delete, anonymize or securely archive it in accordance with applicable laws and internal procedures.

12. Data Security

We take reasonable technical, administrative and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. For this reason, we cannot guarantee absolute security, but we work to protect your personal data using appropriate safeguards.

13. Children’s Data

Our services may occasionally involve travel arrangements for minors as part of family, school, group or institutional travel. In such cases, personal data of minors is processed only where necessary for the travel service and usually through parents, guardians, schools, institutions or authorized group representatives.

We do not knowingly collect personal data directly from children for marketing purposes.

14. Your Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to certain types of processing.
• Request restriction of processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us at info@travioneglobal.com.

We may need to verify your identity before responding to your request.

15. Links to Other Websites

Our websites may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third-party websites. We recommend reviewing their privacy policies before providing personal data.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology or business operations.

The updated version will be published on our website with a revised “Last updated” date. We encourage you to review this page periodically.

17. Contact Us

For questions, requests or concerns regarding this Privacy Policy or your personal data, you may contact us at:

Travione Global
Email: info@travioneglobal.com
Website: https://travioneglobal.com
Tour Website: https://tour.travioneglobal.com